Return Policies

Refunds are at the discretion of MacEwan Bookstore and issued against the tender type used for your purchase; original credit card and debit cards used for the purchase must be presented for a refund.

Textbooks

New and used textbooks, and coursepacks, can be returned or exchanged until the posted, term-specific date.

SPRING/SUMMER 2025 : One week after the course starts

Textbooks must be in brand new condition (including shrink wrap if applicable) with no writing or marks. All included materials and access codes that were included with the textbook must be unopened. Your original receipt is required to process the return.

If your textbook doesn’t meet the return guidelines, consider selling it back to the bookstore at the end of the term through our Textbook Buyback program.

Clothing

You have 14 days to return or exchange all regular priced clothing. The clothing must still be in new, unused condition with the tags still attached. You must have your original sales receipt for us to process the return.

General Merchandise and Supplies

You have 14 days to return or exchange packaged merchandise or supplies with your original sales receipt. Individual or unwrapped merchandise are considered final sale. Examples of items that are unwrapped merchandise may include highlighters, pens, and notebooks.

Non-Returnable Items

All computer hardware, software, access codes, e-books, magazines, tickets, special orders, and clearance items are final sale and cannot be exchanged or returned.

Returns via Mail (online orders only)

Items must be shipped by their return deadline and include your original receipt in the box. Please allow 3-5 business days for us to receive your package and process your refund.

Ship your item to:
MacEwan Bookstore
attn - Return
10700 104 Ave NW
Edmonton, AB T5J 4S2

MacEwan bookstore is not responsible for lost, missing, or damaged return shipments.