Online Order FAQs

How do I create an account?

1. Navigate to the login page.
2. Fill in your account information.
3. Scroll down and select "Edit Addresses".
4. Fill out your shipping and billing address. It is important to fill out both of these even if you plan to use our in-store pickup option.


How do I purchase my textbooks?

1. Navigate to the booklist page.
2. Enter your student ID and get your booklist. If you do not know your ID or would like to find textbooks by course visit the textbooks FAQs page.
3. Select the required and optional textbooks you would like to purchase.
4. Select "Check Out".


How do I purchase clothing or giftware?

1. Navigate to the top menu bar and select a category.
2. Once you click on a product there will be a drop down of available sizes/options. When you select this you will be informed if this option is available.
3. Select "Add to Cart".


How do I checkout?

1. Checkout after adding an item or by selecting "View Cart" in the top right corner.
2. Choose your shipping method and select "Apply Shipping Method".
3. Select the "Credit Card" button. You will be directed to a new page to enter your card information. After submitting your information you will be redirected back to the checkout page to complete your order.
4. Add a gift card number if you have one.
5. Add a promo code if you have one.
6. Add order notes and/or your FiveStars phone number.
7. Review your order and select "Place Order".
8. You will then be directed to our order confirmation page.


What happens after I place my order?

• An email will be sent to you with your receipt. Once your payment has been processed, you will receive an email stating your order has been mailed out or is ready for pickup.


What happens if I need to return an item?

• Review our current return policy.


How long will an online in-store pickup order be held?

• We will hold your order for at least a month. After this we will contact you to see if you would still like your order.


How do I pay by debit card or cash?

• Our physical location is open during these store hours. Visit us in-store to pay by debit or cash.