RETURN POLICY

TEXTBOOKS

TEXTBOOKS ( new, used, and coursepacks ) accepted for return or exchange when:

     - Books purchased new are in new condition* (including shrink wrap) with no writing or marks
     - Books purchased used are in re-saleable condition*
     - Original sales receipt present
     - All included material and passcodes present and unopened
     - Prior to the posted, term-specific date:

Due to COVID-19, we will not be accepting any in-person returns until further notice to ensure the safety of our staff. We will be accepting textbook returns/exchanges online only for spring courses until May 14th, 2020. To initiate an online return, please contact the store so that we can direct you further (bookstore@macewan.ca). We hope that this does not cause any inconvenience and we appreciate your understanding.

Textbooks are final sale after May 14, 2020.


ART SUPPLIES

ART SUPPLIES are accepted for return or exchange when:
     - In new condition* with sealed packaging intact
     - Within 14 days of purchase with original sales receipt



GENERAL MERCHANDISE

GENERAL MERCHANDISE (supplies, clothing, and giftware) accepted for return or exchange when:
     - In new, re-saleable condition*
     - Within 14 days of purchase with original sales receipt

*Condition to be determined by MacEwan Bookstores.


COMPUTER HARDWARE/SOFTWARE

All computer hardware, software, course codes, e-books, magazines, tickets, special orders, and clearance items are FINAL SALE.

All refunds are issued against the tender type used for purchase; original credit card and debit cards used for purchase must be presented for refund.


All refunds are at the discretion of MacEwan Bookstores.




Loading...